Privacy Statement

Eneco (Eneco Holding N.V. and the other associated companies in the Eneco Group) places high priority on protecting the privacy of its customers and the visitors to its website. The personal data of customers and visitors are therefore treated carefully and securely. When processing personal data, Eneco complies with the Personal Data Protection Act and other privacy legislation.

The party responsible for data processing is Eneco Holding N.V. 
Eneco has informed the supervisory authority, the Dutch Data Protection Authority, of its data processing activities.


Processing personal data

Eneco processes your personal data to ensure the effective and efficient business operations of Eneco and its group companies, especially in the context of performing the following activities:

a) Assessing and accepting a customer, drawing up and implementing agreements with customers, and performing account management;
b) Processing data for direct and other marketing purposes;
c) Collecting receivables for third parties;
d) Complying with legal obligations;
e) Compiling management information, developing products and services and determining the company’s general strategy and policy;
f) Carrying out debtor and creditor checks;
g) Performing audits;
h) Dealing with disputes, questions and complaints;
i) Performing analyses of personal data for statistical and research purposes.


Marketing

The Eneco Group also uses your data, for example, to inform you about relevant new and existing products, services and/or activities from Eneco or its carefully selected partners. 
Please contact Eneco if you do not wish to receive information about new or existing products and services (by post, email, etc.). You can reach Eneco by email: eneco.nl/vraag, or by post: Antwoordnummer 5166, 3000 VB Rotterdam.


Click behaviour

Eneco’s website keeps track of general visit information, such as the most frequently visited pages. The goal is to optimise the website. Eneco may also use this data to place more relevant information on the site. This allows Eneco to adapt its services based on customer wishes.


Use of cookies

Eneco’s website uses cookies. Cookies are small text files that are placed on your computer, tablet or mobile phone when you visit our website.

We use cookies for the following purposes:

To inform you as effectively as possible about our products and services. This means that you will see the information that is the most relevant to you.
To retrieve previous preferences.
To conduct research to optimise the website and to make it more user-friendly.
Some cookies are essential. These cookies make it possible for you to use the functionality on the website, such as to become an online customer, change your address and to retain the login data for My Eneco.
Do you prefer to not accept cookies? Then you can disable cookies in your browser’s settings. Please note: If you disable cookies, not all of the website’s functionality will work on your computer, tablet or mobile phone.
Here is a list of the cookies that will be placed on your computer, tablet or mobile phone if you visit our website. The functions of the cookies are also listed.

Links to other sites

Eneco’s website has a number of links to websites of other parties. Eneco bears no responsibility whatsoever for the way in which these parties use or treat your data. For this reason, check the website you visit to see if it has a privacy statement. If it does, read the statement to see if you agree with the privacy policy of the party concerned.

Keeping personal data secure

Eneco takes the appropriate technical and organisational measures to protect your personal data from being destroyed (accidentally or illegally), from loss, improper use, counterfeiting, improper access or dissemination, or from any other form of improper processing of your personal data. In taking these actions, Eneco weighs up the risks, the technical possibilities and the implementation costs.

What are your rights?

You have the right to ask Eneco whether it processes your personal data. If this is the case, you can request a written summary of these data.
If you believe that your data are not correct or that Eneco may not process your data, you can ask Eneco to change or delete your data.
Eneco will inform you within four weeks of the extent to which it can comply with your request. Eneco may ask you to provide proof of your identity before it starts processing any such request. Send your request to Eneco, re: ‘privacy’, either by email: eneco.nl/vraag, or by post: Antwoordnummer 5166, 3000 VB Rotterdam.
If you do not wish to receive marketing materials, please inform Eneco of this in the same way as stated above. You can also use the unsubscribe link at the bottom of our emails to unsubscribe at any time.

Questions

Please contact us if you have any questions or comments about our privacy policy: Eneco, re: ‘privacy’, either by email: eneco.nl/vraag, or by post: Antwoordnummer 5166, 3000 VB Rotterdam.

Changes

Eneco reserves the right to change the privacy statement.